Transparency is our policy. Read how we handle your data, process transactions, and govern the Korezi Network.
We collect only what is necessary to deliver your orders, secure your transactions, and verify the identity of our agents.
To provide our services, Korezi Store collects personal information such as your name, email address, phone number, and delivery preferences during checkout or account creation. For individuals applying to the Korezi Agent Programme, we enforce a strict Know Your Customer (KYC) policy requiring government-issued IDs, academic verification (where applicable), and regional location information where required for operational verification.
We mask last names publicly to protect you from harassment, but we have full identities securely verified internally.
To protect our users and partners from unauthorized data scraping, stalking, and harassment, we employ data obfuscation across our public platforms. For example, Agent names in our public directory are displayed with asterisks (e.g., "Korezi S***"). Similarly, when you leave a product review, your last name is obfuscated to protect your privacy as a buyer. Full identities are provided only during secure, logged transaction processes or formal dispute resolutions.
Korezi Store LTD does not directly store full debit or credit card details on its servers. Trusted financial partners handle the money securely.
Korezi Store LTD does not store your credit or debit card information on our servers. All transactions are routed through secured, CBN-regulated third-party payment gateways (such as Paystack and Flutterwave). These partners adhere to stringent PCI-DSS compliance standards, ensuring your financial data is heavily encrypted.
When you register for the Korezi "My Account" app, we securely store your order history, wishlists, saved addresses, and earned discount codes to provide a seamless shopping experience. You retain full control over your data. Should you wish to permanently delete your account and associated data from our servers, you may submit a request to our Support Team, and it will be processed within a commercially reasonable timeframe, subject to legal and operational obligations.
We use your information strictly for operational purposes, including:
We do not sell, trade, or rent your personal identification information, except where disclosure is required by law, regulatory obligations, fraud investigations, or payment processing operations.
By accessing and using Korezi Store (korezistore.com), operated by Korezi Store LTD (RC: 9395799), you accept and agree to be bound by the terms and provisions of this agreement. Any participation in our digital services, localized pickup systems, or verified Agent interactions constitutes acceptance of these conditions.
Never pay physical cash to an agent, and never transfer money to their personal bank accounts.
To protect both buyers and sellers from fraud, Korezi Store LTD enforces a strict cashless operation for all official goods. All payments must be made either directly through our website checkout or transferred into the Official Corporate Virtual Bank Account specifically assigned to the agent by Korezi Store LTD. Any transactions conducted via physical cash or transferred to an agent's personal/private bank account are invalid and will not be insured, refunded, or supported by Korezi Store.
Always use our 'Verify Agent' page before you buy anything locally.
Before initiating any BOPIS (Buy Online, Pick Up In Store) transaction or interacting with an individual claiming to represent Korezi Store, it is the user's sole responsibility to verify their active status via our official Verify Agent Portal. Korezi Store LTD may not be responsible for losses arising from transactions conducted with unverified, suspended, terminated, or impersonating individuals outside official Korezi channels.
Users are responsible for maintaining the confidentiality of their "My Account" login credentials. To foster a trustworthy community, users are encouraged to leave product reviews in exchange for rewards. However, reviews must reflect genuine purchasing experiences. The use of abusive language, spam, or submitting fraudulent reviews to exploit the discount system will result in immediate account suspension and the revocation of any active reward codes.
When utilizing the Local Pickup (BOPIS) service at an Agent Hub, customers are expected to visually and functionally inspect their items before leaving the premises. If an item delivered directly to you by logistics or an agent is defective, our 24-Hour Assurance Rule applies. You must file a ticket within 24 hours of the delivery timestamp for the item to be eligible for a return or replacement.
These general website terms do not replace your formal contract.
Users who apply and are activated within the Korezi Agent Programme are legally bound by a separate, physical or digitally signed Agent Agreement. That document supersedes these basic Terms of Service regarding commission structures, inventory liability, virtual account governance, and termination clauses.
We work hard to keep Korezi secure and reliable, but users also share responsibility for how they use the platform.
Korezi Store LTD provides its services on an "as available" and "as reasonably accessible" basis. While we implement operational, technical, and fraud-prevention safeguards, we do not guarantee uninterrupted platform availability, error-free services, or outcomes arising from third-party logistics, telecommunications failures, banking systems, or unauthorized user actions.
To the maximum extent permitted under applicable law, Korezi Store LTD shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our platform, Agent Network, delivery systems, or third-party integrations.
These Terms shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from the use of Korezi Store services shall be subject to the jurisdiction of competent courts within Nigeria.
