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Shop with Confidence

Our quality guarantee ensures you get exactly what you ordered.

⏰

The 24-Hour Inspection Rule

All items delivered by Korezi Store are covered by our guarantee. You are advised to inspect your package immediately upon delivery. If you notice any defect, damage, or discrepancy, you must report it within 24 hours. Reports made after this window may not be honored.

Return Eligibility

✅ What We Accept
  • Wrong Item: You received a product different from what was ordered (e.g., wrong color, model, or specs).
  • Factory Defect: The device is not powering on, has screen lines, or has a hardware malfunction upon arrival.
  • Incomplete Order: An accessory or part promised in the product description is missing from the box.
  • Damaged in Transit: The item arrived physically broken or crushed by the delivery service.
⛔ What We Reject
  • User Damage: Cracked screens, water damage, scratches, or dents caused after the item was delivered.
  • Change of Mind: Returning an item simply because you "don't like it anymore" (especially if the seal is broken).
  • Missing Packaging: Returns must include the original box, manual, and all accessories.
  • Late Reports: Issues reported more than 24 hours after the delivery time stamp.

How to Return

1
Report It
Contact us via WhatsApp or Email immediately with your Order ID and a description of the issue.
2
Verify
Send us a clear video or photo proof of the defect/damage for our team to assess.
3
Return
Once approved, hand over the item to our dispatch partner or drop it at our designated center.
4
Resolve
We verify the item and process a Full Refund or Exchange within 48 hours.

Have questions about a specific order?

Our support team is ready to assist you.

Contact Support