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UNCOMPROMISING QUALITY

At Korezi, we stand by every product. Our return policy is designed to be fair, transparent, and built on trust.

🛡️

The 24-Hour Assurance Window

To maintain the integrity of our inventory and ensure swift resolutions, all return requests must be initiated within 24 hours of the delivery timestamp. This ensures that any issues related to transit or manufacturing defects are identified immediately.

Eligibility Criteria

Valid Return Claims

Gadgets & Electronics

  • Hardware Malfunction: Any critical failure such as the device not powering on or severe internal hardware defects.
  • Display Issues: Factory-related screen anomalies like dead pixels, persistent lines, or touch-screen unresponsiveness.
  • Mismatch: Receiving a device with specifications (Model, Color, or Storage) that do not match your order confirmation.

Fashion & Apparel

  • Manufacturing Defects: Clear signs of factory-related damage such as frayed seams, broken zippers, or fabric tears present upon unboxing.
  • Incorrect Sizing: Receiving a size different from the one selected during checkout.
  • Material Discrepancy: The fabric or material received is significantly different from what was described or displayed online.

Premium Wears & Accessories

  • Authenticity Guarantee: Verification of authenticity mismatches for designer items, provided the security seal remains intact.
  • Physical Flaws: Scratches on hardware, missing embellishments, or structural damage present at the time of delivery.
  • Wrong Style: Receiving a completely different accessory or designer model than the one ordered.

Lifestyle & Home Essentials

  • Functionality Failure: Items that fail to perform their primary function due to a factory defect.
  • Incomplete Sets: Missing essential parts or components that were explicitly listed as part of the product package.
  • Transit Damage: Items that arrive physically broken, cracked, or crushed during the fulfillment process.
Non-Returnable Cases
  • Post-Delivery Alterations: Any damage sustained after the 24-hour assurance window, including water damage or cosmetic wear.
  • Hygiene-Sensitive Items: Underwear, skincare, and beauty products that have been opened or had their factory seals tampered with.
  • Buyer’s Remorse: Returns based purely on a change of mind once the item has been unboxed or the factory seal has been broken.
  • Incomplete Returns: Items missing original packaging, labels, accessories, or manuals.
  • User Error: Damage caused by improper handling, such as using incorrect power voltages for electronics or improper washing of apparel.
  • Account Locks: Devices returned with active iCloud, Google, or passcode locks will be rejected immediately.
🏪

Local Pickup (BOPIS) Protocol

For items collected from a Korezi Agent Hub, you are required to perform a full physical and functional inspection on-site. Once you leave the hub with the item, the 24-hour window applies strictly to internal hardware defects that couldn't be seen during pickup.

The Return Protocol

1
Lodge Ticket
Initiate a formal return request via your My Account portal or WhatsApp Support within 24 hours of delivery.
2
Media Proof
Provide high-definition photos or a clear video demonstrating the category-specific defect or mismatch.
3
Ship Back
Once your claim is pre-approved, return the item via our designated dispatch partner or to the original Agent Hub.
4
Restoration
Upon successful verification at HQ, we process a Full Refund or Direct Exchange within 48 hours.

Need specialized assistance?

Should you require further clarification on a specific category, our dispute resolution team is ready to assist.

Contact Support Team