The official rulebook for the Korezi Agent Network. Built on transparency, integrity, and strict operational security.
Treat every customer like a VIP. You represent a premium brand; rudeness is grounds for immediate termination.
Korezi Store provides Affordable Luxury. As a Partner, you are the physical face of this brand in your local community or campus. When a customer interacts with you, they are interacting with Korezi.
How you communicate determines if a customer trusts you. Agents must use professional greetings on WhatsApp and avoid overly casual slang. Response Time: You must acknowledge all customer inquiries within 3 hours during active business hours.
Your Privacy: To protect you from stalking or harassment, your last name is obfuscated on our public directories (e.g., displaying as "Korezi S***"). However, you must always be ready to provide your official Agent ID to a customer so they can verify your active status on the portal.
Do not add unauthorized "booking fees" or markups. Sell exactly at the portal price.
You must sell products strictly at the Official Korezi Price displayed on the platform. Adding hidden charges, personal delivery extortion, or misrepresenting a product's specifications is classified as financial fraud and violates your contract.
When facilitating a BOPIS (Buy Online, Pick Up In Store) order, you must allow the customer to visually and functionally inspect the item at the Hub before they confirm receipt. If a customer reports a valid factory defect or logistical mismatch within 24 hours of pickup/delivery, you must politely direct them to the official Return Portal. Do not argue with or block the customer.
KOREZI STORE LTD (RC: 9395799)
You are your own boss, an independent contractor. You earn commissions based on sales, not a fixed salary.
1.1 Independent Contractor Status: You are joining us as an independent contractor. You are not an employee, joint venturer, or legal partner of Korezi Store LTD. You do not have the legal authority to sign contracts on behalf of the company.
1.2 No Employment Benefits & Taxes: You are not entitled to traditional employee benefits (health insurance, pension, paid leave). Your compensation comes strictly from sales commissions. You are solely responsible for declaring your income and paying applicable national or state taxes under Nigerian law.
2.1 Security & Login: Your Agent Portal account is your digital fingerprint. You are strictly prohibited from sharing your login email, password, or security PINs with anyone. The Company is not liable for funds lost due to compromised credentials.
2.2 Anti-Hacking Policy: You agree that you will not attempt to reverse-engineer the Portal’s code, bypass API security, upload fake verification documents, or manipulate financial and inventory records displayed in the system.
Customers must pay directly into your officially assigned Virtual Bank Account. Never accept physical cash or transfers to your personal account.
3.1 Collecting Payments: Korezi operates a strict cashless model. All bank transfers must be made into the official Virtual Bank Account (powered by Moniepoint) assigned to you by the portal. You are forbidden from having customers transfer money into your private, personal bank accounts. Doing so is considered embezzlement.
3.2 Payment Verification: You are responsible for logging into your portal to verify that funds have officially cleared before releasing any inventory to a buyer. A sale is only confirmed when the system registers the cleared funds.
You are financially liable for the stock you hold. Stealing company inventory or funds will result in police action and the flagging of your BVN and NIN for fraud.
4.1 You Break It, You Buy It: Once Headquarters hands inventory over to you, you are financially responsible for it. If a product is lost, damaged, or stolen while in your care, the wholesale cost will be deducted from your commissions.
4.2 Theft and Fraud: All inventory and portal funds belong entirely to Korezi Store LTD. If you abscond with company property or funds, the Company will immediately initiate criminal proceedings, report you to the Nigerian Police Force (NPF) and EFCC, and permanently flag your Bank Verification Number (BVN) and National Identification Number (NIN) across all Nigerian financial institutions.
5.1 Earning Commissions: You earn dynamic commissions for each successfully completed sale. Rates are visible in your HQ Catalog and may be updated by the Company at any time.
5.2 Payouts & Deductions: Commissions are tallied and paid out via direct bank transfer on designated paydays. If you owe the Company money (e.g., due to missing stock or refunded orders), the Company reserves the right to deduct that exact amount from your upcoming payouts.
You will have access to confidential information, including wholesale prices, software architecture, and customer data. You agree to keep this information strictly secret during your tenure and for five (5) years thereafter. Korezi Store LTD retains all intellectual property rights to its name, logos, digital ID cards, and portal software.
We can end this agreement with 30 days' notice. If you break the rules, you are fired immediately. This contract is governed by Nigerian law.
7.1 Termination: Either party may terminate this agreement for convenience with a 30-day written notice. The Company may terminate this Agreement immediately for cause (e.g., fraud, rule violations, portal manipulation). Upon termination, you must return all inventory within seven (7) business days before your final payout is released.
7.2 Liability & Law: You agree to indemnify Korezi Store LTD against any legal costs arising from your negligence or illegal actions. This Agreement is governed by the laws of the Federal Republic of Nigeria.