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Become an Agent

How can we help?

Find answers about delivery, payments, agents, and products.

📦 Orders & Delivery 💸 Payments & Refunds 🎓 Agent Programme 📱 Product Info 🎁 Rewards

Orders & Delivery

How do I verify a Campus Agent? +
Before placing an order, always ask for the Agent's ID. Enter it on our Verify Agent page to confirm their photo and active status instantly.
Can I track my order? +
Yes. Once your order is dispatched, you will automatically receive an email or SMS containing a tracking link and ID from our logistics partner, allowing you to monitor your delivery in real-time.
Do you deliver directly to student hostels? +
Yes! For campus orders, we deliver to all major hostel blocks and faculty centers. Please ensure your phone number is active so the dispatch rider can reach you upon arrival.
How long does delivery take? +
Deliveries within Lagos take 24-48 hours. Interstate deliveries (outside Lagos) typically take 3-5 business days depending on the location.

Payments & Refunds

Can I pay cash to an Agent? +
⚠️ NO CASH POLICY: We do NOT accept cash. Do NOT pay into an agent's personal bank account.

All transfers must be made strictly to our official company accounts:
  • Korezi Store
  • Korezi Retail & Trading LTD
Is my payment secure? +
Absolutely. We use industry-leading processors Paystack and SquadCo to handle transactions. Your payment data is encrypted, and we do not store your card details on our servers.
What is your Return Policy? +
If you receive a defective item or an incorrect order, you may return it within 24 hours for a full exchange or refund. Please note that the item must be returned in its original condition and packaging. Items that have been damaged by the user will not be accepted.
Do you offer installment payments? +
Currently, we require full payment at checkout. We are actively working on partnerships to bring "Buy Now, Pay Later" options to students soon.

Campus Agent Programme

When do I get my commission? +
Agent commissions are calculated weekly and paid out every Saturday directly to the bank account registered on your profile.
Do I need money to start? +
No. Zero capital is required. We provide the stock; you provide the network. You simply hold the stock, sell it, and earn your commission.
Is there a monthly sales target? +
There is no mandatory target to keep your account active. However, agents who meet specific sales milestones unlock higher commission rates and performance bonuses.

Product Information

What does "UK Used" actually mean? +
"UK Used" refers to pre-owned devices sourced internationally that have not been used in Nigeria. These devices undergo a strict quality check by our technicians to ensure they are 100% functional and neat before listing.
What is the battery health of UK Used iPhones? +
We guarantee a minimum battery health of 80-85% for all pre-owned iPhones. Since these are original, non-boosted batteries, they perform significantly better and last longer than replaced or boosted batteries.

Discounts & Rewards

How can I get a discount? +
It's easy! After every purchase, visit our Feedback Page to write a review or upload a photo of your new gadget. We will instantly email you a 5% Discount Code for your next order.

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